diff --git a/src/screens/Enquiry.tsx b/src/screens/Enquiry.tsx
index b4430a4..5130af0 100644
--- a/src/screens/Enquiry.tsx
+++ b/src/screens/Enquiry.tsx
@@ -1,7 +1,7 @@
 import { useState } from 'react';
 import type { ReactNode } from 'react';
 import { Link, useParams } from 'react-router-dom';
-import { ArrowLeft, Check, MessageCircle, Sparkles, X } from 'lucide-react';
+import { ArrowLeft, Check, Mail, MessageCircle, Sparkles, X } from 'lucide-react';
 import { useQuery, useZino } from '../api/provider';
 import { ACT, RV_ENQUIRIES, TOUCH_POINTS, WF } from '../api/config';
 import type { Enquiry } from '../api/types';
@@ -49,7 +49,9 @@ export function EnquiryPage() {
       <div className="flex flex-wrap items-center gap-3">
         <h1 className="text-2xl font-bold">{e.enquiry_ref ?? `Enquiry #${e.instance_id}`}</h1>
         <StateBadge state={e.current_state_name} />
-        {e.customer_contact && <span className="inline-flex items-center gap-1 text-sm text-muted"><MessageCircle size={14} /> +{e.customer_contact.replace(/^\+/, '')} · {e.channel ?? 'whatsapp'}</span>}
+        {e.customer_contact && (e.channel === 'email' || e.customer_contact.includes('@')
+          ? <span className="inline-flex items-center gap-1 text-sm text-muted"><Mail size={14} /> {e.customer_contact} · email</span>
+          : <span className="inline-flex items-center gap-1 text-sm text-muted"><MessageCircle size={14} /> +{e.customer_contact.replace(/^\+/, '')} · WhatsApp</span>)}
       </div>
       {e.ai_summary && <p className="text-muted">{e.ai_summary}</p>}
 
@@ -61,7 +63,7 @@ export function EnquiryPage() {
           <OfferCard e={e} />
           <Outcome e={e} />
         </div>
-        <Conversation log={e.conversation_log} />
+        <Conversation log={e.conversation_log} channel={e.channel === 'email' || (e.customer_contact ?? '').includes('@') ? 'email' : 'whatsapp'} />
       </div>
     </div>
   );
@@ -140,13 +142,13 @@ function Outcome({ e }: { e: Enquiry }) {
 }
 
 /** conversation_log is "Customer: …" / "Desk: …" entries separated by blank lines. */
-function Conversation({ log }: { log: string | null }) {
+function Conversation({ log, channel }: { log: string | null; channel: string }) {
   const entries = (log ?? '').split(/\n+(?=(?:Customer|Desk)(?: \([^)\n]{1,24}\))?: )/).map((c) => c.trim()).filter(Boolean).map((chunk) => {
     const m = chunk.match(/^(Customer|Desk)((?: \([^)\n]{1,24}\))?): ([\s\S]*)$/);
     return m ? { who: m[1], tag: m[2].trim().replace(/[()]/g, ''), text: m[3] } : { who: 'Desk', tag: '', text: chunk };
   });
   return (
-    <Card title="Conversation" className="lg:sticky lg:top-20 lg:self-start">
+    <Card title={channel === 'email' ? 'Email thread' : 'WhatsApp conversation'} className="lg:sticky lg:top-20 lg:self-start">
       <div className="max-h-[70vh] space-y-3 overflow-y-auto">
         {entries.length === 0 && <Empty>No messages yet.</Empty>}
         {entries.map((m, i) => (
@@ -272,7 +274,7 @@ function OfferForm({ e, onDone, revise, onCancel }: { e: Enquiry; onDone: () =>
         {error && <div className="sm:col-span-2"><ErrorNote>{error}</ErrorNote></div>}
         {ok && <p className="text-sm text-positive sm:col-span-2">{ok}</p>}
         <div className="flex flex-wrap gap-2 sm:col-span-2">
-          <button className="btn btn-cta" disabled={busy}>{busy ? 'Sending…' : 'Send offer on WhatsApp'}</button>
+          <button className="btn btn-cta" disabled={busy}>{busy ? 'Sending…' : (e.customer_contact ?? '').includes('@') ? 'Send offer by email' : 'Send offer on WhatsApp'}</button>
           {onCancel && <button type="button" className="btn btn-secondary" onClick={onCancel}>Cancel</button>}
           {!revise && <button type="button" className="btn btn-negative" onClick={() => setRegret(true)}>Regret</button>}
         </div>
@@ -290,7 +292,7 @@ function OfferSent({ e, onDone }: { e: Enquiry; onDone: () => void }) {
     <Card title="Offer is with the customer" action={replied ? <Badge tone="notice">Customer replied</Badge> : undefined}>
       <p className="mb-3 text-sm text-muted">
         {replied ? 'The customer answered without a plain yes or no. Read the conversation, then revise the offer or close it.'
-          : 'A plain "confirm" from the customer books the stem automatically. A counter or a question lands here for you.'}
+          : 'A plain "confirm" from the customer, on WhatsApp or by email, books the stem automatically. A counter or a question lands here for you.'}
       </p>
       <div className="flex flex-wrap gap-2">
         <button className="btn btn-cta" onClick={() => setMode('revise')}>Revise offer</button>
diff --git a/src/screens/Inbox.tsx b/src/screens/Inbox.tsx
index fdf0982..dcddfea 100644
--- a/src/screens/Inbox.tsx
+++ b/src/screens/Inbox.tsx
@@ -1,6 +1,6 @@
 import { useMemo, useState } from 'react';
 import { useNavigate } from 'react-router-dom';
-import { Search } from 'lucide-react';
+import { Mail, MessageCircle, Search } from 'lucide-react';
 import { useQuery, useZino } from '../api/provider';
 import { RV_ENQUIRIES, STATES } from '../api/config';
 import type { Enquiry } from '../api/types';
@@ -44,7 +44,7 @@ export function Inbox() {
       <div className="flex flex-wrap items-end justify-between gap-3">
         <div>
           <h1 className="text-2xl font-bold">Enquiries</h1>
-          <p className="text-sm text-muted">Every bunker enquiry received on WhatsApp and email, from first message to confirmed stem.</p>
+          <p className="text-sm text-muted">Every bunker enquiry received on WhatsApp or email, from first message to confirmed stem.</p>
         </div>
         <label className="relative w-full sm:w-72">
           <Search size={16} className="pointer-events-none absolute left-2.5 top-2.5 text-muted" />
@@ -75,7 +75,7 @@ export function Inbox() {
           <tbody>
             {shown.map((r) => (
               <tr key={r.instance_id} onClick={() => nav(`/enquiries/${r.instance_id}`)} className="cursor-pointer border-b border-line last:border-0 hover:bg-surface-2">
-                <td className="px-3 py-2.5 font-semibold text-accent">{r.enquiry_ref ?? `#${r.instance_id}`}</td>
+                <td className="px-3 py-2.5 font-semibold text-accent"><span className="inline-flex items-center gap-1.5">{(r.customer_contact ?? '').includes('@') ? <Mail size={14} className="text-muted" /> : <MessageCircle size={14} className="text-muted" />}{r.enquiry_ref ?? `#${r.instance_id}`}</span></td>
                 <td className="px-3 py-2.5">{r.vessel_name ?? <span className="text-muted">-</span>}{r.imo_number && <div className="text-xs text-muted">IMO {r.imo_number}</div>}</td>
                 <td className="px-3 py-2.5">{r.port ?? '-'}</td>
                 <td className="px-3 py-2.5">{r.eta_laycan ?? '-'}</td>