diff --git a/src/api/config.js b/src/api/config.js
index 87403e2..485cfae 100644
--- a/src/api/config.js
+++ b/src/api/config.js
@@ -171,6 +171,12 @@ const STATE_ACTIVITIES = {
   'zk-state-issued': [
     { uid: 'zk-act-onboard',       label: 'Complete Onboarding',         by: 'Engage AI',        role: 'force' },
   ],
+  // The policy is live and the lead is closed, but the closing WhatsApp invites
+  // the customer to reply, and Engage now answers post-issuance questions (106).
+  // Offer the same manual reply the working stages do, so a person can step in.
+  'zk-state-onboarded': [
+    { uid: 'zk-act-answer-customer', label: 'Reply to the customer',     by: 'you, on WhatsApp', role: 'again' },
+  ],
   'zk-state-parked': [
     { uid: 'zk-act-resume',        label: 'Resume outreach now',         by: 'you',              role: 'do' },
   ],