diff --git a/src/components/Timeline.jsx b/src/components/Timeline.jsx
index 6b3ef90..1236fef 100644
--- a/src/components/Timeline.jsx
+++ b/src/components/Timeline.jsx
@@ -346,7 +346,14 @@ export default function Timeline({ rows, onOpenAgent, onOpenChat, onOpenCall })
   const grouped = []
   for (const it of items) {
     const last = grouped[grouped.length - 1]
-    if (it.isChat && last && last.isChat) {
+    // SAME SPEAKER ONLY. Collapsing every contiguous chat turn folded the
+    // customer's question and the AI's answer into one entry that kept the
+    // FIRST turn's name and the LAST turn's words — so the customer's message
+    // printed under Engage's chip, attributing to the machine something a
+    // person had typed. Grouping per speaker still collapses the case this
+    // exists for (the same sentence resent four times) and can never
+    // misattribute, because every row in a run is the same voice.
+    if (it.isChat && last && last.isChat && last.agentKey === it.agentKey) {
       last.count += 1
       last.when = it.when
       // Keep the newest line as the preview — an operator scanning the trail