diff --git a/src/api/config.js b/src/api/config.js
index 485cfae..87403e2 100644
--- a/src/api/config.js
+++ b/src/api/config.js
@@ -171,12 +171,6 @@ const STATE_ACTIVITIES = {
   'zk-state-issued': [
     { uid: 'zk-act-onboard',       label: 'Complete Onboarding',         by: 'Engage AI',        role: 'force' },
   ],
-  // The policy is live and the lead is closed, but the closing WhatsApp invites
-  // the customer to reply, and Engage now answers post-issuance questions (106).
-  // Offer the same manual reply the working stages do, so a person can step in.
-  'zk-state-onboarded': [
-    { uid: 'zk-act-answer-customer', label: 'Reply to the customer',     by: 'you, on WhatsApp', role: 'again' },
-  ],
   'zk-state-parked': [
     { uid: 'zk-act-resume',        label: 'Resume outreach now',         by: 'you',              role: 'do' },
   ],