diff --git a/src/components/CallTranscript.jsx b/src/components/CallTranscript.jsx
new file mode 100644
index 0000000..d15b74f
--- /dev/null
+++ b/src/components/CallTranscript.jsx
@@ -0,0 +1,105 @@
+import { useEffect, useRef } from 'react'
+import './Conversation.css'
+
+/**
+ * The call, turn by turn.
+ *
+ * The voice agent hands the workflow a full transcript when a call ends, and
+ * until now Engage read it, wrote three sentences of summary, and the words
+ * themselves were dropped. So a customer said "I think it's 12,000 rupees" and
+ * "lower premium", and the file held one AI's paraphrase of that.
+ *
+ * It matters more here than it would elsewhere: `consent_artefact =
+ * verbal_call` is recorded from what the agent HEARD, and it is the artefact
+ * justifying every later contact. A colleague reviewing that months later
+ * should see the customer's own words.
+ *
+ * Rendered like the WhatsApp thread on purpose — agent right, caller left —
+ * because it is the same kind of thing and should not need learning twice.
+ */
+function turnsFrom(text) {
+  if (!text || typeof text !== 'string') return []
+  const out = []
+  // "Agent: ..." / "Caller: ..." with a turn continuing until the next label.
+  // Split on the labels rather than on newlines: a single turn wraps, and
+  // splitting per line would shatter one sentence into four bubbles.
+  const re = /^(Agent|Caller|Customer|User|Assistant):\s*/i
+  for (const raw of text.split('\n')) {
+    const line = raw.replace(/\s+$/, '')
+    if (!line.trim()) continue
+    const m = line.match(re)
+    if (m) {
+      const who = m[1].toLowerCase()
+      out.push({
+        side: (who === 'agent' || who === 'assistant') ? 'us' : 'them',
+        text: line.slice(m[0].length).trim(),
+      })
+    } else if (out.length) {
+      out[out.length - 1].text += (out[out.length - 1].text ? '\n' : '') + line.trim()
+    }
+  }
+  return out.filter((t) => t.text)
+}
+
+export default function CallTranscript({ text, name, onClose }) {
+  const ref = useRef(null)
+  const restore = useRef(null)
+  const turns = turnsFrom(text)
+
+  useEffect(() => {
+    restore.current = document.activeElement
+    ref.current?.focus()
+    const onKey = (e) => { if (e.key === 'Escape') onClose() }
+    document.addEventListener('keydown', onKey)
+    const prev = document.body.style.overflow
+    document.body.style.overflow = 'hidden'
+    return () => {
+      document.removeEventListener('keydown', onKey)
+      document.body.style.overflow = prev
+      if (restore.current instanceof HTMLElement) restore.current.focus()
+    }
+  }, [onClose])
+
+  return (
+    <div className="prose__scrim" onClick={onClose} role="presentation">
+      <div
+        className="prose__dlg conv"
+        role="dialog"
+        aria-modal="true"
+        aria-label="Call transcript"
+        tabIndex={-1}
+        ref={ref}
+        onClick={(e) => e.stopPropagation()}
+      >
+        <div className="prose__head">
+          <h3>The call with {name || 'the customer'}</h3>
+          <button type="button" onClick={onClose} aria-label="Close">
+            <svg viewBox="0 0 14 14" aria-hidden="true">
+              <path d="M3.5 3.5l7 7M10.5 3.5l-7 7" fill="none" stroke="currentColor"
+                    strokeWidth="1.6" strokeLinecap="round" />
+            </svg>
+          </button>
+        </div>
+
+        <div className="conv__body">
+          {turns.length ? turns.map((t, i) => (
+            <div key={i} className={'bub bub--' + t.side}>
+              <p>{t.text}</p>
+              <span>{t.side === 'us' ? 'Meera' : (name || 'the customer')}</span>
+            </div>
+          )) : (
+            /* A transcript that will not parse is still evidence, so it is
+               shown raw rather than replaced with "nothing to display". */
+            <pre className="conv__raw">{text}</pre>
+          )}
+        </div>
+
+        <p className="conv__note">
+          Recorded by the voice agent as the call happened. This is what was said —
+          the call notes in the trail are Engage&apos;s reading of it, which is a
+          different thing.
+        </p>
+      </div>
+    </div>
+  )
+}
diff --git a/src/components/Conversation.css b/src/components/Conversation.css
index f5f2cf5..d9e55b8 100644
--- a/src/components/Conversation.css
+++ b/src/components/Conversation.css
@@ -61,3 +61,18 @@
   line-height: 1.5;
   color: var(--zk-grey);
 }
+
+/* A transcript the parser could not split into turns is still evidence.
+   Shown raw rather than replaced with "nothing to display". */
+.conv__raw {
+  margin: 0;
+  padding: 14px 16px;
+  font: inherit;
+  font-size: 0.82rem;
+  line-height: 1.6;
+  white-space: pre-wrap;
+  overflow-wrap: anywhere;
+  color: var(--zk-muted);
+  background: var(--zk-tint);
+  border-radius: var(--r-md);
+}
diff --git a/src/components/Timeline.jsx b/src/components/Timeline.jsx
index f2ce670..4a42bd4 100644
--- a/src/components/Timeline.jsx
+++ b/src/components/Timeline.jsx
@@ -130,7 +130,7 @@ function filesIn(value) {
 /** The two activities that ARE the WhatsApp thread. */
 const CHAT_ACTS = new Set(['zk-act-customer-reply', 'zk-act-answer-customer'])
 
-export default function Timeline({ rows, onOpenAgent, onOpenChat }) {
+export default function Timeline({ rows, onOpenAgent, onOpenChat, onOpenCall }) {
   const { client } = useZino()
   // DATA_UPDATE entries are the platform writing fields, not anyone deciding
   // anything. They are the bulk of a busy trail and they are hidden until asked
@@ -240,6 +240,9 @@ export default function Timeline({ rows, onOpenAgent, onOpenChat }) {
     // the person who typed. "System · Customer Reply" told the reader the
     // opposite of what happened.
     const isChat = CHAT_ACTS.has(r.activity_id)
+    // Log Contact is where the call lands. Offer the words themselves beside
+    // the summary, because they are not the same thing.
+    const hasCall = r.activity_id === 'zk-act-contact' && Boolean(byBase.get('call_transcript')?.value)
     const stage = STAGES.find((s) => s.uid === r.execution_state)
     // A self-loop — Capture Motor Risk runs inside Document Pending and settles
     // back into it — is not a move, and printing "→ Document Pending" against
@@ -251,6 +254,7 @@ export default function Timeline({ rows, onOpenAgent, onOpenChat }) {
       key: r.id ?? i,
       kind: isChat ? 'chat' : kind,
       isChat,
+      hasCall,
       agentKey: aiRole || null,
       actor: aiRole ? AGENTS[aiRole].full : (r.user_name || 'System'),
       what: isChat ? 'WhatsApp' : isSystem ? 'Data updated' : (r.activity_name || prettyUid(r.activity_id)),
@@ -365,6 +369,11 @@ export default function Timeline({ rows, onOpenAgent, onOpenChat }) {
                     Open thread
                   </button>
                 ) : null}
+                {it.hasCall && onOpenCall ? (
+                  <button type="button" className="tl__open" onClick={onOpenCall}>
+                    Hear the call
+                  </button>
+                ) : null}
               </div>
 
               {/* What was received, named and openable. The count is stated
diff --git a/src/screens/Lead.jsx b/src/screens/Lead.jsx
index 30fa34c..8c9e5ea 100644
--- a/src/screens/Lead.jsx
+++ b/src/screens/Lead.jsx
@@ -4,6 +4,7 @@ import { useZino } from '../api/provider.jsx'
 import ActivityForm from '../components/ActivityForm.jsx'
 import AgentCard from '../components/AgentCard.jsx'
 import AgentChip from '../components/AgentChip.jsx'
+import CallTranscript from '../components/CallTranscript.jsx'
 import ClampText from '../components/ClampText.jsx'
 import Conversation from '../components/Conversation.jsx'
 import Timeline from '../components/Timeline.jsx'
@@ -61,7 +62,7 @@ const GROUPS = [
   ['Source',        ['lead_ref','product_line','source_channel','partner_code','partner_branch','rm_or_agent_id','consent_artefact']],
   ['Customer',       ['customer_name','entity_name','mobile','email','pan','gstin','udyam_no']],
   ['Intake',         ['lead_score','attribution_status','attribution_reason','dedupe_match_ref','eligibility_outcome','eligibility_reason']],
-  ['Contact',        ['contact_outcome','outreach_window','contact_notes']],
+  ['Contact',        ['contact_outcome','outreach_window','contact_notes','call_transcript']],
   // The five OCR slots led this list and were absent from it, which is how a
   // lead with an RC, an expiring policy and a PAN attached showed "Documents 2"
   // — the status and the notes. They were also absent from the view itself
@@ -152,6 +153,7 @@ export default function Lead() {
   const [audit, setAudit] = useState(null)
   const [showChat, setShowChat] = useState(false)
   const [openAgent, setOpenAgent] = useState(null)
+  const [showCall, setShowCall] = useState(false)
   // A clock in state rather than Date.now() in the render body. Reading the
   // wall clock while rendering is impure — React may render twice and get two
   // answers — and it also means the "nothing for 6 minutes" counter would only
@@ -704,6 +706,7 @@ export default function Lead() {
                 rows={audit}
                 onOpenAgent={setOpenAgent}
                 onOpenChat={() => setShowChat(true)}
+                onOpenCall={() => setShowCall(true)}
               />
             </div>
           </div>
@@ -716,6 +719,9 @@ export default function Lead() {
       {openAgent ? (
         <AgentCard agentKey={openAgent} onClose={() => setOpenAgent(null)} />
       ) : null}
+      {showCall ? (
+        <CallTranscript text={row.call_transcript} name={row.customer_name} onClose={() => setShowCall(false)} />
+      ) : null}
     </section>
   )
 }