diff --git a/src/api/config.js b/src/api/config.js
index ccd341c..1a1ecd4 100644
--- a/src/api/config.js
+++ b/src/api/config.js
@@ -154,7 +154,11 @@ const STATE_ACTIVITIES = {
   ],
   'zk-state-payment': [
     { uid: 'zk-act-realise',       label: 'Confirm premium received',    by: 'you',              role: 'do' },
-    { uid: 'zk-act-nudge',         label: 'Chase the payment',           by: 'Engage AI',        role: 'again' },
+    // Not offered: the chase is a SCHEDULED activity now (86), booked 24h
+    // out by Request Premium and re-booked at 48h to a cap of three. It
+    // carries zero roles so the scheduler can perform it at all, which means
+    // a button here would 403 for everyone. To actually reach the customer,
+    // use Reply to the customer — that sends something.
     { uid: 'zk-act-payment',       label: 'Request Premium',             by: 'Engage AI',        role: 'force' },
   ],
   'zk-state-issued': [
diff --git a/src/api/permissions.js b/src/api/permissions.js
index c1c260c..d35525d 100644
--- a/src/api/permissions.js
+++ b/src/api/permissions.js
@@ -49,7 +49,10 @@ export const ACTIVITY_ROLES = {
   'zk-act-uw-decline':   ['sme_underwriter'],
 
   'zk-act-payment':      ['ops_admin', 'ai_engage'],
-  'zk-act-nudge':        ['ops_admin', 'ai_engage'],
+  // Zero roles in the workflow since 86 — the scheduler performs it, and a
+  // scheduled activity with any role list fails silently. Left here as an
+  // empty list so the mirror still records that the activity exists.
+  'zk-act-nudge':        [],
   'zk-act-realise':      ['ops_admin'],
   'zk-act-onboard':      ['ops_admin', 'ai_engage'],
   'zk-act-resume':       ['ops_admin', 'partner_agent', 'bank_rm', 'csr_direct'],