diff --git a/src/components/Timeline.jsx b/src/components/Timeline.jsx
index 89a30bd..6b3ef90 100644
--- a/src/components/Timeline.jsx
+++ b/src/components/Timeline.jsx
@@ -32,11 +32,22 @@ const REASONING = [
   ['attribution_reason', 'Attribution'],
   ['eligibility_reason', 'Eligibility'],
   ['ai_recommendation_rationale', 'Cover advice'],
-  ['kyc_mismatch_notes', 'KYC'],
+  ['kyc_mismatch_notes', 'KYC mismatch'],
+  // A clean KYC leaves the mismatch note empty, so the step showed no chain at
+  // all. kyc_ref is what the KYC employee actually recorded — the document
+  // package it matched the identity against — so it stands in as the finding.
+  ['kyc_ref', 'KYC check'],
   ['referral_analysis', 'Referral analysis'],
-  ['uw_decision_notes', 'Underwriting'],
+  // Underwriting writes its reasoning into uw_referral_reason (the screen and
+  // prepare steps); uw_decision_notes is only the clear/decline note. The map
+  // knew the second and not the first, so the substantive UW decision — the
+  // one the reader most wants the reasoning for — showed as a bare heading.
+  ['uw_referral_reason', 'Underwriting'],
+  ['uw_decision_notes', 'Underwriting decision'],
   ['contact_notes', 'Call'],
   ['documents_notes', 'Documents'],
+  // The payment-nudge employee records why it chose to follow up now (or hold).
+  ['nudge_notes', 'Payment follow-up'],
   ['quoted_breakup', 'How the premium was reached'],
   ['lost_reason', 'Why it was dropped'],
   ['resume_note', 'Why now'],