diff --git a/src/api/config.js b/src/api/config.js
index e97c960..49bd7b2 100644
--- a/src/api/config.js
+++ b/src/api/config.js
@@ -375,6 +375,26 @@ export function fieldApplies(fieldId, lead) {
  */
 export function phaseOf(stage, lead) {
   if (!stage || !lead) return stage
+
+  // Quote Presented has the same shape as Document Pending: the state holds
+  // still while the situation underneath it changes completely.
+  //
+  // Before the customer answers, the lead is genuinely with them and nothing
+  // is running. After they accept, KYC and the underwriting screen run inside
+  // the SAME state — the lead does not move until underwriting clears — so a
+  // page saying "waiting for the customer to reply" sat directly above a panel
+  // saying "accepted by the customer, KYC and underwriting are running". Both
+  // were rendered from the same instant; only one was true.
+  if (stage.uid === 'zk-state-quoted' && lead.acceptance_ref && !lead.uw_outcome) {
+    return {
+      ...stage,
+      kind: 'auto',
+      doing: lead.kyc_outcome ? 'Screening the risk for underwriting' : 'Verifying KYC',
+      by: 'KYC & Evidence',
+      after: 'customer accepted',
+    }
+  }
+
   if (stage.uid === 'zk-state-docs' && lead.documents_status === 'complete') {
     return {
       ...stage,
@@ -476,6 +496,15 @@ export function nudgeFor(stage, lead) {
       return null
     }
 
+    case 'zk-state-quoted': {
+      // Only after an acceptance — before that nothing is running and there is
+      // nothing to wake; the lead is with the customer.
+      if (!lead.acceptance_ref) return null
+      if (!lead.kyc_outcome) return { uid: 'zk-act-kyc', label: 'Run KYC again', by: 'KYC & Evidence' }
+      if (!lead.uw_outcome) return { uid: 'zk-act-uw-screen', label: 'Run the underwriting screen', by: 'KYC & Evidence' }
+      return null
+    }
+
     case 'zk-state-issued':
       return { uid: 'zk-act-onboard', label: 'Close the file', by: 'Engage' }
 
diff --git a/src/screens/Lead.jsx b/src/screens/Lead.jsx
index 56cce39..30fa34c 100644
--- a/src/screens/Lead.jsx
+++ b/src/screens/Lead.jsx
@@ -536,7 +536,10 @@ export default function Lead() {
                           : blocked
                             ? 'The chain has stopped. The fix is above.'
                             : accepted && stage?.uid === 'zk-state-quoted'
-                              ? `Accepted by the customer${row.accepted_at ? ' on ' + row.accepted_at : ''}${row.acceptance_ref === 'whatsapp' ? ', over WhatsApp' : ''}. KYC and underwriting are running.`
+                              /* What is RUNNING is the strip's job now, so this
+                                 records only the fact — otherwise the two lines
+                                 said the same thing twice, one above the other. */
+                              ? `Accepted by the customer${row.accepted_at ? ' on ' + row.accepted_at : ''}${row.acceptance_ref === 'whatsapp' ? ', over WhatsApp' : ''}. Nothing is waiting on you.`
                               : `Nothing is waiting on you — ${stage?.by ?? 'someone else'} has this one.`}
                     </p>
                   </div>