diff --git a/src/api/config.js b/src/api/config.js
index b8bc58f..3cf5bee 100644
--- a/src/api/config.js
+++ b/src/api/config.js
@@ -98,7 +98,13 @@ export const DV_LEAD = 'zk-dv-lead'
  */
 const STATE_ACTIVITIES = {
   'zk-state-new':       [{ uid: 'zk-act-qualify',       label: 'Qualify Lead',                by: 'Intake AI' }],
-  'zk-state-qualified': [{ uid: 'zk-act-contact',       label: 'Log Contact',                 by: 'Engage AI' }],
+  // Retry Call is scheduled automatically four hours after an unanswered
+  // call, clamped into 09:00-21:00 IST and bounded at three attempts. It
+  // records the attempt; whether it also DIALS is gated on the lead's
+  // `auto_retry` field, which ships unset. Offered here so a person can
+  // also place the retry by hand.
+  'zk-state-qualified': [{ uid: 'zk-act-contact',       label: 'Log Contact',                 by: 'Engage AI' },
+                         { uid: 'zk-act-retry-call',    label: 'Retry Call',                  by: 'Scheduled — or you' }],
   // Contacted has exactly one way forward and it belongs to Engage. An AI
   // cannot receive a file, so it writes the ask; the agent uploads one state
   // later. Giving the AI the activity that RECEIVES documents is how you get an
@@ -111,7 +117,11 @@ const STATE_ACTIVITIES = {
                          { uid: 'zk-act-capture-motor', label: 'Capture Motor Risk',          by: 'Engage AI' },
                          { uid: 'zk-act-capture-sme',   label: 'Capture SME Risk',            by: 'Engage AI' },
                          { uid: 'zk-act-advise',        label: 'AI Cover Recommendation',     by: 'Advisor AI' },
-                         { uid: 'zk-act-quote',         label: 'Generate Quote',              by: 'Rating engine' }],
+                         { uid: 'zk-act-quote',         label: 'Generate Quote',              by: 'Rating engine' },
+                         // Fires on its own at 24h, 72h and 120h from the ask. On the
+                         // third unanswered one the lead leaves this queue — Parked if
+                         // the renewal is still weeks off, Lost if the cover is going.
+                         { uid: 'zk-act-doc-reminder',  label: 'Send Document Reminder',      by: 'Scheduled — or you' }],
   // Likewise absorbs acceptance, identity and the underwriting screen — none of
   // which was ever a stage a lead rested in. Generate Quote appears again as a
   // RE-quote for a customer who wants different cover; the lead does not move,