The app had FIFTY-FOUR distinct font sizes and forty of them sat between
0.58rem and 0.95rem — a three-pixel band. The most-used size was 0.78rem, so
body copy was 12.5px. That is not a hierarchy, it is a fog of small grey text,
and it is the main reason the screen read as a decade old: nothing could be
emphasised because everything was already the same size.
Nine steps now, with real jumps. 12px is the floor and is reserved for
uppercase eyebrows — every one of the 53 declarations sitting there that was
not an eyebrow has been lifted off it. The surfaces people actually read — the
trail's entries, WhatsApp bubbles, field values, table cells — are at body size
rather than meta size.
The hairline cages are gone with them. The lead metrics and the overview KPIs
were seven equal cells in a 1px grid, every value the same size as its label,
which left the reader to do the prioritising themselves on every lead. They are
separated by whitespace now, values at 22px against 12px labels, with premium
and commission larger again: size does the prioritising instead.
Panels breathe at 32px rather than 24, radii went 10/14 -> 12/16/20, borders
dropped to the softer line, and the stage rail, the queue table and the cards
were rebuilt on the same spacing rhythm.
Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com>
Fifty-seven fields over thirteen groups sat open on the lead page, which
pushed the audit trail — the part people actually read — a screen and a half
down. Most of it is reference material: nobody opens a lead to find its source
channel. They open it to see who the customer is, what is being insured, what
has been attached, and what this stage turns on.
So the page carries exactly that — four cards at most, the fourth chosen by the
stage the lead is in — and the complete record moves into a drawer behind one
click. Nothing is dropped: the drawer is handed the same computed groups the
page used to render, so the two cannot disagree about a value.
Hiding is only safe while it stays findable, so the trigger names the number it
is holding back rather than saying "more", and the drawer brings a filter over
labels AND values, because Ctrl-F was how people read the open version and a
click breaks that.
Long values are clamped in both places. uw_referral_reason and lost_reason run
to a paragraph, and a paragraph printed raw in a summary card would rebuild the
wall this exists to remove.
Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com>
