Yashas
4b590474e4
Recording is now on for Meera (93) and the transcript is kept on the lead (94), so the call stops being a thing only one AI ever saw. The wake that ends a call already carried far more than Engage used — a summary, a sentiment analysis, and the FULL TRANSCRIPT, turn by turn — and all of it was dropped once the three-sentence write-up was done. So a customer said "I think it's 12,000 rupees" and "lower premium", and the file held a paraphrase. That matters here more than it would elsewhere: consent_artefact = verbal_call is written from what the agent HEARD, and it is the artefact justifying every later contact. The evidence for it should be the customer's own words. "Hear the call" now sits on the Log Contact entry and opens the conversation, laid out like the WhatsApp thread — agent right, caller left — because it is the same kind of thing and should not need learning twice. It also files under Contact in the lead record. Turns are split on the speaker labels rather than on newlines: a single turn wraps, and splitting per line shattered one sentence into four bubbles. A transcript that will not parse is shown raw — it is still evidence, and "nothing to display" would be a lie. NOT INCLUDED: the audio. Recording is enabled and the WAV is uploaded, but recording_url is delivered to the agent's post-call WEBHOOK (voice_internal_handler.go:429), not in the wake payload, so nothing puts it on the lead. Wiring that webhook to an external-API activity is a separate change, worth doing when someone asks to listen rather than to read. Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com> |
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|---|---|---|
| public/brand | ||
| src | ||
| .env.example | ||
| .gitignore | ||
| CLAUDE.md | ||
| eslint.config.js | ||
| index.html | ||
| package-lock.json | ||
| package.json | ||
| README.md | ||
| vite.config.js | ||
Zurich Kotak — Lead Desk
Operator console for the Zurich Kotak "Lead to Policy" demo. Leads arrive through three channels — direct, bancassurance and agency — and run one state machine to policy issuance. The agents do the work; a person appears at one queue.
Workflow config is seeded from sm2/custom-apps/zurich-kotak/ (org 84,
app 536, workflow zk_wf_lead). Design doc:
sm2/app-designs/zurich-kotak/design.html. Workflow spec PDF:
sm2/custom-apps/zurich-kotak/zurich-kotak-workflow.pdf.
Run it
npm install
npm run dev # http://localhost:5175
npm run build # → dist/
.env carries the API host for local dev only:
VITE_ZINO_API_URL=https://dev.getzino.in
Logins (all password ZurichKotak@2026, org 84):
| Role | Can do | |
|---|---|---|
sanjay.uw@zurichkotak.example |
SME Underwriter | Clear / Decline Referral — the only human decision |
meera.rm@zurichkotak.example |
Bancassurance RM | Submit a Partner Bank Lead |
arjun.posp@zurichkotak.example |
POSP / Broker | Submit a Partner Agent Lead |
kavya.csr@zurichkotak.example |
Direct / Call centre | Submit a Self-Serve Lead |
deepa.ops@zurichkotak.example |
Operations | Cross-channel visibility |
Sign in as Sanjay to land in Referred to Underwriting, which is where the demo happens.
How it talks to the platform
Everything goes through src/api/client.js:
POST /usr/login— auth.org_idmust be a string; a number returnscannot unmarshal number into Go struct field LoginRequest.org_id.POST /app/536/view/recordview— every queue is one record view (zk-rv-leads) filtered server-side oncurrent_state_name.POST /app/536/view/form-screensthenPOST /app/536/activity— forms are read from the live activity schema and submitted straight back.
Forms are not defined in this repo
Whatever /view/form-screens returns is what renders — labels, types, select
options, which fields are mandatory. Add a field to an activity in Studio,
redeploy, and it appears here with no frontend change. That is deliberate: the
workflow is the source of truth, and a hardcoded form would quietly diverge
from it.
Permissions are never enforced here
The console does not hide a button to stop someone using it. Every permission
decision is the workflow's, made server-side on each submission — the platform
refuses and this app reports what it said. Two refusals worth knowing:
/activity answers 403, /start answers 400, and both carry
permission denied.
The runtime-config contract
VITE_ZINO_API_URL is read at runtime from a config.js the server writes
when it places the build — never compiled in. One artifact is promoted between
environments unchanged, so a build-time URL would point every environment at
whichever backend happened to build it. requireConfigValue throws if it is
missing, so a production build with no config.js fails loudly rather than
calling the wrong backend.
vite.config.js uses base: './' and the router takes its basename from the
<base href> the server writes, so one build serves any mount path. Do not
reintroduce a build-time base.
This is also why the fonts and logo live under src/assets/ and not
public/. Vite rewrites bundled asset URLs to be relative; a public/ file
referenced as /fonts/… stays absolute and 404s under the /zurich-kotak/
mount path. The favicon is the one exception — it stays in public/brand/ and
is referenced relatively from index.html.
Deployment
Registered with frontgen by sm2/custom-apps/zurich-kotak/05_frontgen_project.sql
(slug zurich-kotak, repo_name zurich_kotak, org 84). A push to main builds
and serves at https://preview-dev.getzino.in/zurich-kotak/.
The webhook only fires on a new push — a push made before the frontgen project row existed matched no project and did nothing.
State of the build
| Piece | Status |
|---|---|
| Brand — Zurich Sans, palette, logo | done (kept from the original scaffold) |
| Sign-in against the real gateway | done |
| Runtime config, relative base, router | done |
Pipeline sidebar (mirrors tbl_wf_states) |
done |
| Queue lists | waiting on the zk-rv-leads record view |
| Lead file, activity forms, attribution panel | waiting on zk-dv-lead + form screens |