Three problems, and the first one is the reason the other two were hard to see. THERE WAS NO DASHBOARD. "/" redirected to the underwriting queue — one stage, usually empty, and belonging to somebody else. Every screen in the app answered "show me this queue"; none answered "how is the book doing, and is anything waiting on me?", which is the only question a person has before they have picked a queue. So: a Today page. Three blocks, in the order somebody cares about them. What is waiting on a person, as three cards that colour only when they have something in them. Renewals running out, worst first, capped at 30 days because a renewal six months away is not a thing to look at today. Then every stage with its count, zeroes included — a stage quietly receiving nothing is only visible if its zero is on screen. It is one list call, counted in the browser. That is honest at this size and it is the same call the queues already make. If the book outgrows it the answer is a counts endpoint, not a bigger page. THE WORDS WERE WRITTEN FOR WHOEVER BUILT THE WORKFLOW. "What happens next" was followed by "these are the only activities this state allows — but the workflow decides, server-side, whether you may". A failed list said "this queue has no record view yet". Panels were called "Flow details". A closed lead read "nothing runs from here". None of that is wrong; all of it is addressed to the wrong reader. Now: "What you can do", "Lead details", "History", "This queue could not be loaded". Queue names say what they want — "Documents needed", "Underwriter to review", "Payment to confirm". The sidebar group called "Not yet" says "Not due yet", and "Running by itself" says "The agents have it", which is the actual claim being made. THE QUEUE HAD NINE COLUMNS AND LED WITH THE WRONG ONE. Two were internal vocabulary: attribution status renders "clear" or "contested" and means nothing to an operator, and the channel is background rather than something anyone scans a queue for. Both fold into a subtitle under the customer. That leaves six columns and puts the renewal countdown — the number that decides whether to act today — second instead of fifth. Also: the timeline printed a raw slug when a step came back without a name. It is the screen this product is demonstrated on, so a "zk-act-doc-reminder" in the middle of an otherwise readable story is expensive. It now reads as English. |
||
|---|---|---|
| public/brand | ||
| src | ||
| .env.example | ||
| .gitignore | ||
| CLAUDE.md | ||
| eslint.config.js | ||
| index.html | ||
| package-lock.json | ||
| package.json | ||
| README.md | ||
| vite.config.js | ||
Zurich Kotak — Lead Desk
Operator console for the Zurich Kotak "Lead to Policy" demo. Leads arrive through three channels — direct, bancassurance and agency — and run one state machine to policy issuance. The agents do the work; a person appears at one queue.
Workflow config is seeded from sm2/custom-apps/zurich-kotak/ (org 84,
app 536, workflow zk_wf_lead). Design doc:
sm2/app-designs/zurich-kotak/design.html. Workflow spec PDF:
sm2/custom-apps/zurich-kotak/zurich-kotak-workflow.pdf.
Run it
npm install
npm run dev # http://localhost:5175
npm run build # → dist/
.env carries the API host for local dev only:
VITE_ZINO_API_URL=https://dev.getzino.in
Logins (all password ZurichKotak@2026, org 84):
| Role | Can do | |
|---|---|---|
sanjay.uw@zurichkotak.example |
SME Underwriter | Clear / Decline Referral — the only human decision |
meera.rm@zurichkotak.example |
Bancassurance RM | Submit a Partner Bank Lead |
arjun.posp@zurichkotak.example |
POSP / Broker | Submit a Partner Agent Lead |
kavya.csr@zurichkotak.example |
Direct / Call centre | Submit a Self-Serve Lead |
deepa.ops@zurichkotak.example |
Operations | Cross-channel visibility |
Sign in as Sanjay to land in Referred to Underwriting, which is where the demo happens.
How it talks to the platform
Everything goes through src/api/client.js:
POST /usr/login— auth.org_idmust be a string; a number returnscannot unmarshal number into Go struct field LoginRequest.org_id.POST /app/536/view/recordview— every queue is one record view (zk-rv-leads) filtered server-side oncurrent_state_name.POST /app/536/view/form-screensthenPOST /app/536/activity— forms are read from the live activity schema and submitted straight back.
Forms are not defined in this repo
Whatever /view/form-screens returns is what renders — labels, types, select
options, which fields are mandatory. Add a field to an activity in Studio,
redeploy, and it appears here with no frontend change. That is deliberate: the
workflow is the source of truth, and a hardcoded form would quietly diverge
from it.
Permissions are never enforced here
The console does not hide a button to stop someone using it. Every permission
decision is the workflow's, made server-side on each submission — the platform
refuses and this app reports what it said. Two refusals worth knowing:
/activity answers 403, /start answers 400, and both carry
permission denied.
The runtime-config contract
VITE_ZINO_API_URL is read at runtime from a config.js the server writes
when it places the build — never compiled in. One artifact is promoted between
environments unchanged, so a build-time URL would point every environment at
whichever backend happened to build it. requireConfigValue throws if it is
missing, so a production build with no config.js fails loudly rather than
calling the wrong backend.
vite.config.js uses base: './' and the router takes its basename from the
<base href> the server writes, so one build serves any mount path. Do not
reintroduce a build-time base.
This is also why the fonts and logo live under src/assets/ and not
public/. Vite rewrites bundled asset URLs to be relative; a public/ file
referenced as /fonts/… stays absolute and 404s under the /zurich-kotak/
mount path. The favicon is the one exception — it stays in public/brand/ and
is referenced relatively from index.html.
Deployment
Registered with frontgen by sm2/custom-apps/zurich-kotak/05_frontgen_project.sql
(slug zurich-kotak, repo_name zurich_kotak, org 84). A push to main builds
and serves at https://preview-dev.getzino.in/zurich-kotak/.
The webhook only fires on a new push — a push made before the frontgen project row existed matched no project and did nothing.
State of the build
| Piece | Status |
|---|---|
| Brand — Zurich Sans, palette, logo | done (kept from the original scaffold) |
| Sign-in against the real gateway | done |
| Runtime config, relative base, router | done |
Pipeline sidebar (mirrors tbl_wf_states) |
done |
| Queue lists | waiting on the zk-rv-leads record view |
| Lead file, activity forms, attribution panel | waiting on zk-dv-lead + form screens |