Two changes to the queue and overview tables.
The row is the click target. An "Open" button was a 90px destination inside
a 1000px row that already reads as one object, and it put a second tab stop
on every line. The row now carries the click, Enter/Space, a focus ring and
the hover tint; the button column is gone, along with its CSS.
The column it freed shows what is actually happening. This workflow is run
by agents and watched by a person, so the question a queue has to answer is
not "which stage" — inside a queue every row shares it — but "is it moving".
An automated stage now reports working (under 3 minutes), waiting (under 30),
or stalled with the elapsed time, with a pulse on the live one and a red left
edge on the stuck one. Thresholds are generous on purpose: an employee wake
takes a minute or two and a scheduled retry can be hours out, so stalled
means "longer than any normal step", not "longer than average".
Before this, a lead three hours into "Calling the customer…" looked identical
to one thirty seconds in — which is the failure this console exists to catch.
Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com>
Yashas
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